Latest Offenders

Description

An 85-year-old man is expected to spend the rest of his life behind bars after being sentenced to 22 years in jail for non-recent sexual offences, including rape, against a child.

Bruce Marshall, 85, of Woolavington, near Bridgwater, was sentenced for rape, two counts of gross indecency with a child and two counts of sexual assault against a child at Exeter Crown Court on Monday 27 April.

Marshall, who pleaded guilty to the offences at an earlier hearing at the same court on Tuesday 24 March, will serve an additional year on license but given his age, he is likely to spend the rest of his life in prison.

Investigating officers visited the home of the victim to inform them an investigation was being carried out into an unrelated offence, who became emotional, and then declared she was sexually abused as a child.

Further statements were taken from witnesses the victim confided in, and Marshall was spoken to at his address about the allegations against him and was interviewed in February 2023.

On one occasion, Marshall was caught sexually assaulting his victim, and on another occasion, he assaulted them in the changing rooms of a swimming pool in Somerset.

After investigating officers gathered “sufficient evidence” and witness statements which undermined the defendant’s account, Marshall was arrested in 2023, and his passport was later seized after investigators found he had links overseas.

He was then charged with the offences on November 29, 2024, and was later warned by the judge to prepare for a significant sentence.

His victim, who we have supported and maintained contact with throughout the investigation, as well as offering her access to support services she feels she may benefit from, bravely read a victim impact statement which explained the impact of Marshall’s offending during sentencing.

She stated:

“I have been reluctant to provide a victim impact statement, simply because I refuse to allow Marshall to know how his horrific actions have impacted me.

“The police turned up at my home, and, after much deliberation, I agreed to work with them to finally, after many decades, bring Marshall to justice.

“I never thought I would say this, but I want to thank the detective for coming to my home and turning my world upside down. After decades of feeling too scared to speak out against Marshall, for fear of not being believed, it was him who handed Marshall to me on a silver plate to finally get justice.”

DC Damon Carney, from the specialist child protection team at Avon and Somerset Police’s Criminal Investigations Department (CID), said:

“Marshall has been convicted of very serious sexual offences against a child.

“Despite this being a non-recent case, the commitment of the victim and witnesses to support an investigation and seek justice has been the driving force which ultimately provided the overwhelming evidence that Marshall is guilty of these offences.

“The sentence is reflective of the harm he has caused and the risk he poses, and we hope this provides some assurance to victims of sexual assault that no matter how long ago the offending happened, you will be believed, and an investigation will be carried out.”

During sentencing, HH Judge Climie told Marshall: 

“This case is not about you, it is about the victim, a victim of your torture and cruelty, but your guilty plea does not, cannot and will not compensate her.”

Description

A man from Manchester has been jailed following an investigation carried out by the Constabulary’s Online Child Abuse Investigation Team.

Talha Ahmed was sentenced to four and a half years imprisonment at Chester Crown Court on Friday 1 May. He was also made subject to an indefinite Sexual Harm Prevention Order and ordered to sign the Sex Offenders Register for life.

Ahmed, of Cranford Avenue, Burnage, Manchester, had previously pleaded guilty to five counts of attempting to cause a child aged 13 to 15 to look at images of sexual activity, three counts of making indecent photographs or pseudophotographs of a child and one count of attempting to incite a girl aged 13 to 15 to engage in sexual activity.

He also pleaded guilty to one count of possession of a prohibited image of a child and one count of possession of indecent images or pseudophotographs of a child.

The case against the 25yearold began on 17 September 2024 when officers from the Constabulary’s Online Child Abuse Investigation Team (OCAIT) executed a Section 8 warrant at Ahmed’s home address. This was in connection to offences relating to the possession, creation and sharing of indecent images of children.

Upon arrest, Ahmed told officers that illicit images had been sent to him by another person but claimed that he had since deleted them. During a subsequent search of the property, officers seized two mobile phones belonging to him.

While interviewed in custody, Ahmed was questioned about the possession and distribution of indecent images. He answered “no comment” to all questions and was later released on conditional bail while his devices were examined by digital media investigators.

Examination of the devices revealed the presence of Category A, B and C indecent images of children.

Further evidence showed that Ahmed had also committed additional offences by engaging in sexual communications with a child, requesting intimate images from her and sending sexual images of himself.

Ahmed was arrested and interviewed for a second time in February 2025, during which he was questioned about the sexual communications with the teenager and the exchange of images. He again chose to answer no comment to all questions put to him.

Digital forensic enquiries revealed that Ahmed had been communicating with the child across multiple social media and messaging platforms over a period of three years, from June 2021 to the point of his arrest in September 2024.

Ahmed was 20 years old when the offending began, and the victim was 14.

Detective Constable Faye Taylor, of the Online Child Abuse Investigation Team, said:

“Engaging in communication with young people solely for the purpose of sexual gratification is truly abhorrent, and I welcome the sentence handed down to Talha Ahmed today.

“Ahmed was fully aware that the person he was communicating with was an underaged child, six years his junior. Despite this, he chose to engage in sustained contact with her over a period of more than three years in pursuit of his own warped fantasies.

“Ahmed believed that hiding behind a screen would allow him to avoid detection. He was wrong.

“Officers from within the Online Child Abuse Investigation Team deal with some of the most harrowing investigations due to the serious nature of child sexual abuse offences and the content that is often involved in such cases.

“Despite this, OCAIT officers work tirelessly, 365 days a year, to secure convictions and preventative orders against dangerous offenders, helping to protect some of the most vulnerable members of our society, children, from harm and exploitation.”

Description

A “bully and dangerous man” has been jailed for rape.

Mark White is also subject to a 15-year restraining order to further protect the victim.

White, 50, from St Athan in the Vale of Glamorgan, was sentenced at Newport Crown Court on Thursday, April 30.

He had previous pleaded guilty to rape at an earlier hearing at Cardiff Crown Court.

In a Victim Personal Statement read in crown court, the victim described the impact of White’s crime.

She said:

“I cannot forget that night when he lost control and raped me.

“He hurt me emotionally and physically... He is a bully and a dangerous man.

“I no longer like leaving my house due to my anxiety.”

White was sentenced to 39 months in prison and made subject to sex offender notification requirements indefinitely, in addition to the restraining order.

Officer in the case, Detective Constable Jamie Dale, from South Wales Police, said:

“The victim in this case has shown great tenacity throughout the investigation.

“She also showed great strength reading out her Victim Personal Statement in court.

“We hope that this sentence will go some way in helping her rebuild her life and heal from the awful event that took place.”

Description

A man has been jailed for 10 years for the rape and sexual abuse of a woman in Devon.

Philip Street, F, of Greenaway in Morchard Bishop, Devon, appeared at Exeter Crown Court for sentence on Friday 1 May.

Street had previously been found guilty at a trial in March 2026 of two counts of rape, two counts of assault by penetration and a sexual assault.

He was also found guilty of two multiple incident counts that reflected other occasions in the time period where he had raped and assaulted the victim.

Street must also sign the Sex Offenders’ Register for life.

During the trial, the court heard how Street had abused his victim over the course of a two-year period, and that he used fear to facilitate the abuse.

The victim would tell Street no, and try to push him off or away from her, but he persisted.

She described that because Street was much bigger in build and height than her, he just carried on and did what he wanted despite her protestations and efforts to resist him.

Street repeatedly told the victim that it ‘was their secret’.

He also told her that nobody would believe her, allowing him to continue the abuse.

Street’s offending came to light when the victim made disclosures at her GP surgery and Police were contacted.

In his Police interview Street initially denied raping or having sex with the victim, but his DNA was later recovered from the victim’s forensic swabs.

He then stated that in that case he must have had sex with her, but that it had happened consensually.

Officer in the case, Detective Constable Craig Ferguson, said:

“I welcome today’s sentencing which follows a detailed and lengthy investigation.

“In his evidence Philip Street sought to present his sexual abuse and the repeated rape of his victim as consensual ,and as an affair. 

“The very notion of this explanation is abhorrent, and a smear upon the victim and her character. 

“Her position was clear - that Street repeatedly forced himself onto her despite her efforts to stop him and resist him. 

“He has been shown to be a sexual predator who disregarded his victims voice, and has now rightly been imprisoned

“The victim has shown tremendous courage and resolve throughout this difficult investigation and court process.

“I would like to pay tribute to her following today’s outcome for finding the strength to speak out against her abuser, and for attending Court and giving her evidence in this difficult case. 

“At the start of this process, she explained to me that she wanted justice for what had happened to her, and I hope that today’s outcome and sentence helps towards that realisation for her.

“Devon and Cornwall Police remain committed to supporting victims of sexual abuse, and to actively prosecuting those who commit violence against women and girls.”

Description

Clive Michael Hartley, 68, from Troutsdale Avenue in York was found guilty of two counts of rape on 30 March 2026 following a week-long trial at York Crown Court.

Today (Friday 1 May 2026), Hartley has been sentenced to 14 years at York Crown Court.

In May 2024, the victim reported to North Yorkshire Police that she had been raped by Hartley when she was a teenager, under the age of 16, decades previously. Hartley denied all allegations.

The following extract from the Victim Personal Statement, which was read out in Court by the Prosecutor on the victim's behalf, shows the devastation this abuse has caused:

"His (Hartley's) refusal to admit guilt forced me to go through a trial, which added further trauma and made me relive what I experienced.

"The two years between reporting him and it coming to trial very nearly broke me entirely.

What he did to me as a child did not end then. It has affected every part of my life for decades. I am still dealing with the consequences today.

He not only stole my childhood but a large chunk of my life ever since."

Detective Constable Ebony Wonnacott, the investigating officer from York and Selby CID, said:

"This has been a long journey for the victim in order to secure her deserved justice.

"I commend the victim's courage in sharing what happened and her resilience in seeing out justice, despite the long and difficult process to get here.

"I hope this case shows other survivors of abuse that the police are here for you, regardless of when the abuse took place.

"It is never too late to tell us - we are here, and we will listen.

"We are committed to bringing those responsible for such horrific abuse to justice - please don’t suffer in silence.”

Description

Following a Thames Valley Police investigation, a man has been jailed in connection with a rape in Oxford city centre in 2014.

Salam Karis, aged 35, has been sentenced to 13 years in prison following a hearing at Oxford Crown Court.

Karis was also issued with an indefinite restraining order preventing any direct or indirect contact with the victim. He will also be on the sex offender register for life.

He was previously found guilty of three counts of rape following a trial at the same court.

Karis raped a young woman, who was visiting friends in Oxford for a night out, in Oxford city centre in 2014.

Officers from Oxford’s CID department conducted a thorough investigation at the time and identified Karis as a suspect.

He was arrested on the same day of the offence and charged, following which he was brought before the courts who released him on bail and Karis fled the country.

Thames Valley Police ensured his Fail to Appear warrant was re-issued, so when he did re-enter the country in Kent in July last year, he was arrested.

Investigating officer Detective Sergeant Pete Warne said:

“This was an appalling attack by Karis, and I am pleased that he has finally faced justice after fleeing the country.

“This conviction demonstrates our determination to pursue offenders, regardless of how much time has elapsed, and shows that attempts to evade justice will not succeed.

“We pay tribute to the victim, whose courage and resilience in continuing to support the investigation and give evidence in court has been instrumental in securing this conviction.”

Description

What began in 2022 as one girl confiding in police about ongoing sexual abuse eventually led to others coming forward with similar stories of abuse involving the same man.

By 2024, three women had bravely come forward to report a series of sexual offences against them when they were children.

These reports led to Stephen Lloyd, 67 of Winchester Avenue, Nuneaton, being found unanimously guilty of 12 offences, including two counts of raping a girl under 16 which took place between July 1991 and July 1993.

He was also convicted for the following offences, taking place between September 2009 and August 2022:

• 3x Engaged in penetrative sexual activity with a girl under 13
• 4x Engaged in non-penetrative sexual activity with a girl 13-15
• 1x Cause/incite girl under 13 to engage in sexual activity - no penetration
• 2x Sexual assaulted a girl under 13 by touching

Stephen Lloyd has been sentenced to 18 years in prison.

Lloyd’s wife has also received a prison sentence for wilfully exposing two young girls to sexual abuse by her husband.  

June Lloyd, 63 of Winchester Avenue, Nuneaton, was sentenced to 30 months in prison for two counts of causing assault/ill treatment/neglect/ abandonment of a child to cause unnecessary suffering or injury between September 2009 and August 2015, and between September 2020 and August 2022.

Both Stephen and June Lloyd were sentenced on 27 April 2026.

Investigating officer DC Jade Badhams said:

“After four years of tireless investigation and the incredible bravery of three women, we have a conviction putting a close to 35 years of rape and other sexual offences.

“We can’t remove the trauma. But we can say that we have found justice for the victims, and we’ve held Stephen Lloyd accountable for his actions, removing him from the public for what will likely be the rest of his life.”

Description

A sex offender has been returned to jail after breaching the terms of a court order restricting his access to children.

Michael Hall, 37, was previously jailed for two years and three months after being convicted of 11 counts of engaging in sexual activity with a child.

As part of his sentence, he was made the subject of a Sexual Offences Prevention Order –now known as a Sexual Harm Prevention Order (SHPO).

The order prohibited him from having any unsupervised contact with any child under the age of 16, other than when he cannot avoid it in the course of his everyday life.

Any adults consenting for him to be in the presence of their children also had to have knowledge of his previous convictions.

On 27 May 2025, Hall was found in the company of a child by officers who’d been called to an address in Underwood on an unrelated matter.

No additional offences were pursued from this visit, but that breach alone was enough to land Hall back in custody.

He later pleaded guilty to one count of breaching a Sexual Harm Prevention Order and one count of failing to comply with notification requirements.

Appearing at Nottingham Crown Court on Monday 27 April, Hall, previously of Whitwell Close, Broxtowe, was jailed for two years.

Sergeant Laura Marriott, of Nottinghamshire Police, said:

“Hall has proven through his complete disregard of the law that he poses a significant risk to young people.

“As he has discovered at his cost, these orders have real teeth and are an effective way for us to manage persistent offenders and keep the public safe.

“I am pleased he has now been returned to jail, and hope this case serves as a warning to other sex offenders about the consequences of ignoring these orders.”

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Oscar Love, from Ramsgate, has been sentenced to 13 years in prison for a series of violent crimes, including the rape of a woman.

On 7 June 2025, a woman sought refuge in a bar at Ramsgate Harbour after being assaulted by Love moments earlier on Ramsgate High Street. Police located him on Newington Road, where he resisted arrest, attempted to flee, and was later apprehended hiding in a garden.

The investigation uncovered multiple other incidents of threatening and sexually violent behaviour, leading to charges of two counts of rape and six additional offences.

Following a four-day trial, Love was convicted by a jury. He had already admitted breaching his Sexual Harm Prevention Order, assault, and escaping lawful custody.

Detective Constable Chris Harvey said:  

"Oscar Love is a violent offender, who caused serious physical and mental harm to his victim. Tackling violence against woman and girls is a Kent Police priority and we will do all we can to bring offenders like him to justice. I urge any other potential victims or anyone with concerns about Love’s behaviour to contact Kent Police.

"I also want to commend the strength of the victim throughout this case. Her bravery and continued support with the investigation made the conviction received today possible."

Description

An 80-year-old child rapist has been jailed for more than 20 years.

Michael Merron was ordered to serve a 24-year sentence following a four-week trial in which a jury found him guilty of multiple child sex offences.

These offences included charges of rape, sexual assault of a child under 13 and indecent assault.

His offending was reported to have happened between 2002 and 2014 and involved three children.

Following the allegations officers launched an investigation. While making enquiries they identified a fourth victim who disclosed that between 1985 and 1986, when they were aged 18, Merron had also sexually assaulted them. The jury also found him guilty of this offence.

The pensioner, formerly of Halls Hole Road, Tunbridge Wells, was jailed at Maidstone Crown Court on Thursday 30 April 2026.

As well as being sentenced to 24 years (23 years in custody and one year on licence) he was added to the Sex Offenders’ Register for life and a Sexual Harm Prevention Order was also imposed.

Investigating officer Detective Constable Alice Comben said:

‘Merron was a predatory opportunist who carried out his offending when he was alone with each victim, ensuring they felt isolated and he felt in control.

‘I want to commend the bravery of each victim. Their courage to disclose his offending has ensured his criminality has been exposed, and he will now spend a significant time behind bars.

‘Anyone who is a victim of sexual abuse, or wishes to report a suspected offender, can do so in the knowledge that specialist officers will thoroughly and diligently investigate any allegations.’

Description

A sex offender with a history of “worrying” crimes has been jailed after police found indecent images of children on his device.

Richard Barlow, 36, of Crescent Close, Wrexham, appeared at Mold Crown Court on Thursday afternoon.

He had admitted two offences of making indecent images of children (categories A and B) and failing to comply with sex offender notification requirements.

Prosecutor Joshua Gorst told the court Barlow is a registered sex offender with convictions dating back to 2014 for causing a child to engage in a sexual act, making indecent images, outraging public decency, breaching sexual harm orders and exposure.

The latest offences were uncovered during an unannounced police visit to his home in February. Barlow handed over a device, and officers found the images on a social media messaging app.

Using the username “Richie Rich”, he had been chatting with another user about the children — predominantly girls aged four to 11 — “saying how nice they looked” and asking for more images. His failure to register the username formed the notification offence.

Defence barrister Charlotte Cooper said:

“Mr Barlow is no stranger to the prison system. He is an extremely troubled man. He’s in a cycle as it stands and he has never had the benefit of probation intervention.”

She conceded the offences crossed the custody threshold but asked for a suspended sentence to allow rehabilitation.

Judge Rhys Rowlands said it was “abundantly clear” Barlow was not prepared to comply with his registration obligations, describing the breach as a “deliberate failure to comply”.

He branded the defendant’s previous sexual offending “worrying” and jailed him for two years immediately.

Barlow was also made subject to an indefinite sexual harm prevention order, with his notification requirements continuing.

Description

A man has been jailed for a sexual offence against a girl in Southampton.

Michael Marshall, 33, attended the girl’s family home address in late 2022 where he put his arm around the girl – who was aged 12 at the time – and asked her if he could kiss her on the lips.

Police were informed in January 2023 and a lengthy investigation was carried out.

Marshall was subsequently charged last year with causing or inciting a girl under 13 to engage in sexual activity.

He denied the offence but was convicted at Southampton Crown Court on 2 March this year.

Following this Marshall, formerly of Colne Avenue in Southampton, also pleaded guilty on 12 March this year to a separate charge of failing to comply with Sex Offender Notification Requirements, by failing to notify police of his home address following his conviction.

Appearing at Southampton Crown Court on Thursday 30 April, he was jailed for three years.

DC Jodi Cheeseman said:

“The young girl at the heart of this case took the very brave step to report her experience, and this is to be commended.

“Because of this, Marshall – who poses a clear risk to children – is now in prison where he belongs.

“Not everyone has the courage to speak to police, and we understand this. We hope that any child that experiences any form of abuse has the confidence to report this to an adult they trust – whether that be a family member or a teacher for example, as there are people out there who will listen and who can provide you with support.”

Description

“I am scared to be alive not dead.”

These are the words of a brave woman who stood up to her abuser and has seen him jailed for 18 years.

Gavin Cowell, of Sunderland, subjected her to a catalogue of abuse, which included rape, sexual assault, and strangling her until she struggled to breathe.

He would also damage her personal belongings and repeatedly hit her.

A police investigation was launched, and the 37-year-old was subsequently changed.

He denied two counts of rape, five counts of assault occasioning actual bodily harm, two counts of sexual assault, and one count each of non-fatal suffocation, controlling or coercive behaviour, making threats to kill and threatening with an offensive weapon but a jury found him guilty.

He pleaded guilty to two counts of damaging property and one count of destroying property.

At Teesside Crown Court last month, he was sentenced to 18 years in prison. He was also made subject of a lifetime restraining order.

In her victim impact statement, which she read out in court, the woman said:

“I am in pain 24 hours a day. I am scared to be alive not dead. This has gone on for so long and has left me in a daze.

“I have been left in the unknown with what has been going on for a long period of time. The times I have been left awake over thinking every situation repeatedly.

“The struggles I have to sleep and eventually when I do I have constant flashbacks which take me back to the dark times I had.

“Certain noises take me back to situations involving him and leave me in shock. At night I sit in the dark without a focus. Every noise pierce through my brain.”

“I have lost my life, my home, my business and I am going to have to start from scratch again.

“Every part has been scary; the fact he used to brag about what he did to me has caused the suffering to be even worse.”

She added: “I would like to thank the police, charity Harbour and everyone who has supported me thorough this.”

Temporary Detective Constable Mike White, of Durham Constabulary, said:

“Nobody should ever have to suffer abuse of this nature.

“This woman has shown incredible courage, bravery, and dignity throughout this investigation and court process.

“Her strength has prevailed, and her attacker has been handed a lengthy prison sentence. I hope that this will allow her to begin the healing process.

“Cowell is an extremely dangerous individual who clearly poses a significant risk to women. I am pleased he is now behind bars and cannot hurt anyone else.”

Description

A man has been jailed for raping a 15-year-old girl in his car, following an investigation by Hampshire & Isle of Wight Constabulary’s Child Abuse Investigation Team.

Diwan Khan, 41, formerly of Abbotsbury, Bracknell, Berkshire, was found guilty of raping the girl in the Fleet/Farnborough area in July 2024, after a trial at Winchester Crown Court in February this year.

The jury was told that Khan knew one of the girl’s friends, and the rape took place in his car after he had dropped off the girl’s friend at her house.

Khan had supplied the girl with vodka laced with MDMA, and then raped her while she was unconscious and filmed himself doing so, the court heard.

The incident was reported to police via a third party on September 10 that year.

When officers attended Khan’s home address on September 12, his mother Naheed Ejaz, 61, came to the front door but did not open it for two minutes, the jury was told.

When officers did enter the address to arrest Khan, their body-worn footage captured a conversation between the two in Urdu, in which they talked about hiding something.

The conversation was later translated and Ejaz was arrested. Despite multiple searches, the phone has not been found.

A jury found Khan guilty of one count of rape. He had previously admitted a charge of perverting the course of justice.

Ejaz, also of Abbotsbury, Bracknell, Berkshire, was found guilty of a charge of perverting the course of justice.

Today (Thursday 30 April), both defendants were sentenced at Winchester Crown Court.

Khan was jailed for a total of 12 years, and must serve at least eight years before any chance of parole. The sentence includes a five-year extended licence period upon release.

Khan was also made subject to a sexual harm prevention order for 20 years, an indefinite restraining order, and will have to sign the sex offenders register for life.

He has also been barred from any work or voluntary role involving children for life.

Ejaz was jailed for three years, and must serve at least 16 months before any chance of parole.

Speaking after the hearing, officer in the case Detective Constable Lee Clement said:

“The victim in this case has shown considerable bravery during the investigation, and in having to relive her experience in court.

“This attack continues to have a significant impact on her mental health. We hope that this result helps in some way in her recovery.

“Khan targeted a vulnerable teenage girl, and then, along with his mother Ejaz, tried to cover up evidence to hinder our investigation. Khan is deservedly behind bars, and we always believed that Ejaz’s behaviour stepped over the threshold into criminality.

“We hope that this result will give confidence to others who have experience these type of offences. You will be listened to and supported, and we have specially trained officers to investigate these offences.”

Description

A 24-year-old man who raped a young woman in Wrexham has been jailed.

Gift Oladele, of the Manchester area and currently of no fixed abode, violently attacked the 19-year-old victim as she walked home following a night out with friends.

Oladele introduced himself to the victim and her friend in the city centre in the early hours of September 7 last year.

He insisted on walking her home, claiming he was heading in the same direction.

As they walked alone towards Mold Road, he raped her on an isolated footpath.

Following the attack, he warned her not to report the incident to police.

Oladele was arrested hours later and subsequently charged and remanded into custody following a thorough investigation.

He denied rape and sexual assault, claiming the victim had consented, but a jury found him guilty at Mold Crown Court in March.

At Caernarfon Crown Court on Thursday, 30 April, he was sentenced to a total of 25 years, including 17 years in prison, with an extended licence period of eight years.

He was also handed an indefinite Sexual Harm Prevention Order and a restraining order to protect the victim for life. 

Wrexham Chief Inspector Caroline Mullen-Hurst said:

“Oladele is a dangerous predator who left a young woman fearing for her life as he subjected her to a disturbing and terrifying attack as she walked home following a night with her friends.

“He demonstrated no remorse for his crimes after forcing her to relive the traumatic experience through a trial.

“I would like to praise the dignity and courage she has shown throughout the investigation, and for her bravery in reporting this incident to us.

“Thankfully, today’s sentence has removed Oladele from the streets, preventing any further harm to anyone else. I hope it reassures the public that North Wales Police is committed to eradicating all incidents of violence against women and girls and is working tirelessly to bring perpetrators of sexual abuse to justice.

“I would urge any victim of sexual assault to get in touch with us. You will be listened to, your report will be taken seriously and fully investigated. We are here to support you.”